Your Privacy Is Our
Top Priority

About This Privacy Policy

wihbd is a trusted online gaming platform in Bangladesh. We believe that the privacy of every user's personal information is a fundamental right. This privacy policy describes in detail what types of information wihbd collects, how that information is used, who it may be shared with, and what steps we take to protect your information.

By using our website or mobile platform, you will be considered to have fully accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform and contact us at [email protected].

This policy applies only to the wihbd platform and does not apply to any third-party websites or services.

What Information We Collect

wihbd may collect the following categories of information in order to provide its services:

1.1 Identity and Contact Information

• Full name (Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• National Identity Card (NID) number or passport number
• Email address
• Mobile number
• Current and permanent address

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking account number
• Bank account number (for bank transfers)
• Transaction history (deposits and withdrawals)
• Visa or Mastercard card details (where applicable)

1.3 Platform Usage Information

• Gaming activity and history
• Login time and session information
• Preferred game categories
• Bonus and promotion usage records
• Customer support contact information

1.4 Technical Information

• IP address
• Device type, operating system, and browser information
• Cookies and session data
• Duration of platform access and page visit information

Purpose of Data Collection

wihbd collects and processes your information for the following legitimate purposes:

2.1 Account Management and Verification

We use identity-related information to confirm your identity, create and manage your account, and ensure age verification (21+ years). This is essential for the security of our platform.

2.2 Financial Transaction Processing

Financial information is used to receive deposits, process withdrawals, and maintain transaction records. The minimum deposit is ৳500 and the minimum withdrawal is ৳800 — your payment information is required to complete these transactions securely.

2.3 Providing Customer Support

Information is used to resolve your issues quickly and provide accurate assistance during 24/7 Bengali live chat support.

2.4 Security and Fraud Prevention

Technical and transaction information is analyzed to prevent unauthorized access, fraudulent activity, and money laundering.

2.5 Service Improvement

Usage information is analyzed to improve the platform experience, develop new features, and customize services according to your preferences.

2.6 Ensuring Responsible Gaming

Gaming behavior patterns are monitored to provide necessary support in line with responsible gaming guidelines.

Cookies and Tracking Technology

wihbd uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help improve your usage experience.

3.1 Essential Cookies

These cookies are necessary for the basic operation of the platform. They are used to maintain login sessions, verify security, and save preferences. Disabling these cookies may cause the platform to not function properly.

3.2 Analytical Cookies

These cookies are used to understand which parts of the platform are used most. This information helps us improve the quality of our services. All analytical data is collected anonymously.

3.3 Cookie Controls

You can reject or delete most cookies by changing your browser settings. However, please note that disabling certain cookies may limit the functionality of the platform.

Sharing Information With Third Parties

wihbd never sells your personal information. However, information may be shared with trusted third parties in the following limited circumstances:

4.1 Payment Providers

The necessary financial information is shared with the relevant payment service providers to process bKash, Nagad, Rocket, Upay, and bank transfers. This information is used solely for the purpose of completing transactions.

4.2 Technology and Software Partners

Game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe, and others) and technology solution providers may access limited information for the operation of the platform. All these partners operate under strict confidentiality agreements.

4.3 Legal Obligations

We may be legally required to disclose information in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. Information may also be disclosed to assist in investigations of fraud, money laundering, or other crimes.

4.4 Business Transfers

In the event of a significant change to wihbd's business operations (such as a merger or acquisition), user information may be transferred. In such cases, we will notify you in advance.

Our Steps to Protect Your Information

wihbd uses industry-standard security measures to protect your information:

• SSL Encryption (SSL/TLS): All data exchanged between your browser and our servers is encrypted.
• Data Encryption: Stored sensitive information (payment data, passwords) is protected with strong encryption technology.
• Access Controls: Only authorized staff can access the necessary information, and all access is recorded in logs.
• Firewall and Security Monitoring: Advanced firewalls and real-time security monitoring are in place to prevent unauthorized access.
• Regular Security Reviews: Regular security audits are conducted by third-party experts.
• Two-Factor Authentication (2FA): An additional security layer can optionally be activated in the login process.

However, no electronic system is 100% intrusion-proof. If you notice any unusual activity on your account, please contact us immediately at [email protected].

Data Retention Period

wihbd retains your information only for as long as it is necessary:

6.1 Active Account Information

All information is retained while your account is active. When a request to close the account is made, information processing is stopped, however records may be kept for a specified period for legal reasons.

6.2 Financial Records

Financial transaction records are required to be retained for the period specified under applicable laws and regulations in Bangladesh.

6.3 Inactive Accounts

For accounts that have been inactive for an extended period, we may take steps to delete or anonymize information after notifying you in advance.

Your Rights and Controls

As a user of wihbd, you have the following rights over your own information:

7.1 Right to Access and Correct Information

You may at any time request to view the personal information stored in your account and to correct any inaccurate or outdated information. Contact [email protected] for this.

7.2 Right to Delete Information

In certain circumstances you may request the deletion of your information. However, some information may need to be retained due to legal obligations or legitimate business needs.

7.3 Right to Object to Data Processing

You may object to marketing communications or certain types of data processing. We will process your request within a reasonable time.

7.4 Data Portability

You have the right to request a copy of your own information in a commonly usable format.

To exercise these rights, email [email protected] directly. We aim to respond within 30 business days.

Protection of Minors

wihbd is for individuals aged 21 years or older only. We do not knowingly collect information from anyone under the age of 21. National identity card or passport information is requested at the time of registration for age verification.

If information comes to our attention that a user is under 21 years of age, we will immediately close that account and delete the associated information.

Policy Changes and Updates

wihbd may review and update this privacy policy from time to time. For any significant changes:

• The updated policy will be published on our website.
• The date of the change will be clearly noted at the top of the page.
• Users may be notified by email in the case of important changes.
• Continued use of the platform after the updated policy is published will be considered acceptance of the new policy.

We recommend that you visit this page regularly to stay informed about the latest updates.

International Data Transfers

wihbd is primarily built to serve users in Bangladesh. However, some of our technology partners may be located in other countries, which may result in some information being transferred internationally.

Wherever information is sent, we ensure that the protection standards described in this policy are followed. All third-party partners are bound by contractual confidentiality obligations.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali Live Chat Support

We take any privacy-related complaint seriously and try to resolve it as quickly as possible. Our dedicated support team is available seven days a week, twenty-four hours a day to serve you.