For ages 21+

wihbd Responsible Gaming

Enjoy a great gaming experience while keeping yourself safe — wihbd is always by your side with deposit limits, self-exclusion, and 24/7 support.

Guidelines

Why Is Responsible Gaming Important?

wihbd believes that online gaming should be a form of entertainment — never a source of income or a way to cope with stress. Responsible gaming means staying consciously in control of your time and money.

We place the highest priority on the safety of every one of our players. That is why the wihbd platform offers deposit limits, self-exclusion, a time-out feature, and direct access to a specialist support team.

Our responsible gaming policy applies only to individuals aged 21 or above. Opening an account for minors is strictly prohibited.

21+

Recognise the Warning Signs

If you find yourself in any of the situations below, contact wihbd support immediately:

  • Placing more bets to recover money you have lost
  • Hiding your gaming habits from family or friends
  • Gaming while neglecting daily responsibilities and work
  • Spending bill or food money on gaming
  • Feeling restless when trying to stop gaming
  • Gaming by taking on debt or breaking into savings
Protection

Our Protective Tools

wihbd offers several effective responsible gaming features — completely free and available at any time.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, the limit takes effect immediately, and increasing it requires a 48-hour wait — this helps prevent impulsive over-depositing.

Effective Immediately

Session Time Limit

Set your own time limit for how long you play in one session. When the set time is up, an automatic alert will appear and your session will be stopped.

Automatic Alert

Time-Out Feature

Temporarily suspend your account for anywhere from 24 hours up to a maximum of 6 weeks. During the time-out, no gaming or deposits will be possible, but previously won funds can still be withdrawn.

Temporary Break

Self-Exclusion

If you feel gaming is getting out of your control, activate self-exclusion. You can close your account for a minimum of 6 months or permanently. Once this option is activated, it cannot be easily reversed.

Long-Term Protection

Age Verification

Proof of age is mandatory to open an account at wihbd. Only individuals aged 21 or above may register. Any account found to belong to a minor will be cancelled immediately.

21+ Required

24/7 Support

For gaming problems or any concerns, our Bengali-speaking support team is available around the clock via live chat. You will receive confidential assistance without any judgement.

Always Here for You
Self-Assessment

Check Yourself

Answer the questions below honestly. If the answer to one or more is "yes", use our responsible gaming tools or contact support directly.

Quick Self-Assessment Checklist

Are you spending more time gaming than you intend to?

After losing, do you lose your temper and place even more bets?

Is gaming having a negative impact on your work or family life?

Do you keep failing in your attempts to stop gaming?

Are you facing financial difficulty because of gaming expenses?

Have loved ones expressed concern about your gaming habits?

Practical Steps

Safe Gaming Tips

Set a Budget

Set a fixed budget before each session and stop when it runs out. Never think of gaming as an income plan.

Take Regular Breaks

Take at least a 15-minute break every hour. Get up and walk, drink some water, or talk with family — let your mind reset.

Don't Play on Impulse

Never play when you are angry, frustrated, or under the influence of alcohol. Make gaming decisions with a clear and alert mind.

Keep Reality in Mind

There is no guarantee of winning at casino games. Every outcome is random — previous results do not influence the next round.

Support

If You Need Help, Contact Us

wihbd Support Centre

Our responsible gaming team is available around the clock for any gaming-related problems, concerns, or questions. Your privacy will be fully protected.

Live Chat

Instant support in Bengali, 24/7

Self-Exclusion Request

Send your request via live chat or email — will be processed within 24 hours

Response Time

Instant on live chat, quick reply by email

Remember: requesting responsible gaming tools is not a sign of weakness — it is proof of a brave and wise decision.

Common Questions

Responsible Gaming FAQ

Log in to your account, go to the Settings section, and set your deposit limit under the "Responsible Gaming" option. You can choose daily, weekly, or monthly — all three options are available. Lowering the limit takes effect immediately, but increasing it requires a 48-hour waiting period. Contact us via live chat for any assistance.

Yes, even with self-exclusion active, you can still withdraw the balance in your account. Only new deposits and playing games will be blocked. Contact our support team to process your withdrawal — they will help you complete the process.

Time-out is a temporary break — from 24 hours up to 6 weeks. After this period, the account becomes active again automatically. Self-exclusion is a long-term measure — from a minimum of 6 months up to permanent, and it cannot be easily reversed. If gaming has become a serious problem, self-exclusion is the appropriate choice.

Contact us immediately via live chat or email ([email protected]). We will secure the account right away. To protect minors, use a password on your device and keep it logged out.

No. Activating deposit limits or time-out will not affect any active bonuses or promotions. However, with self-exclusion, active bonuses may be cancelled. Please speak with the support team beforehand for more details.

Yes. Our system automatically detects unusual gaming patterns. If any concerning behaviour is observed in a player's activity, our team will reach out directly and inform them about responsible gaming tools. This is done for the protection of our players.

Play with enjoyment, stay responsible

wihbd offers cricket, slots, casino, and many more exciting games — enjoy everything in a safe and responsible environment.

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